Over the years we have heard and responded to many hundreds and thousands of different issues related to the activities of our company and work with our clients. We offer you the answers to frequently asked questions.
Question:
«How much does your equipment cost?»
Reply:
The best way to get our price list is to download it from our web-site. To do this you should log in first. Some equipment ( i.e. children playgrounds) needs calculation according to your needs, in this case we recommend you to contact us directly.
Question:
«You claim that you have the lowest prices for entertainment equipment. Why? There are lots of companies that supply the same equipment.»
Reply:
20 years of practice in entertainment industry helped us to establish friendly business relationships with the majority of world’s best manufacturers. We have a unique possibility to buy the equipment at the lowest possible rates without any mediators. We don’t try to earn a lot at once, we place our reputation first.
Question:
«Why do you state FOB conditions in your catalogues?»
Reply:
We supply equipment to majority of CIS-countries, Western Europe and America. It’s incorrect to state DAP prices without accurate calculation of all the expenses according to the specific location (differences in customs clearance fees, ways of delivery and so on). If you want to know the final price including delivery expenses, we recommend you to contact our company and our specialists will count how much the delivery will take in your case.
Question:
«Do you have representatives in other cities?»
Reply:
Our head office is located in Minsk, Belarus. Its difficult to share all the information and data between several offices without losing something important. You are always welcome in Minsk, or if required we can come to negotiate in your city. Nowadays travelling a lot doesn’t make any problem.
Question:
«What do you have at the stock?»
Reply:
Usually we try not to store the equipment in the warehouse as firstly it inevitably increases the price of the equipment. The longer the equipment stays at warehouse, the higher retail price becomes. Secondly, we always try to supply the most updated equipment instead of selling out what we have in stock. Thirdly, the range of the equipment we offer id too wide to keep it in stock.
Nevertheless, sometimes we have some products at warehouse ( usually videogames and arcades) and we are always glad to offer it to you.
Question:
«I have a certain some of money. What can you offer me?»
Reply:
We really appreciate clients who place orders regarding budget. Our specialists can find the best solution to any need. According to your desires and spare money we can suggest and develop best concept decisions, bringing you greatest ROI possible.
The equipment we offer differs a lot in prices, that’s why it won’t make a problem to find something that would fit your budget. But we want you to understand that we don’t work with cheap products, we know how to offer you good equipment at competitive price!
Question:
«Do you have your own production?»
Reply:
Yes, we do. We manufacture animatronics models and themed decorations for entertainment centers. Our products are widely used across Europe, CIS-countries and Asia. We offer ready-made models as well as produce models by request.
Question:
«How long does it take to create a project from the moment of contract sign?»
Reply:
It mainly depends on the amount of work, area of the center. Generally concept design takes 5-7 days. Detailed drafts and 3D graphic presentation prepared by customer’s approval of the specifications. Manufacture usually takes between 3-5 weeks. Delivery takes approximately 45 days. So the whole process takes about 80-90 days. These numbers are average, each project should be discussed individually.
Question:
«You only supply the equipment or you can also design and consult the project?»
Reply:
Sure, we can assist you at any stage from beginning to end.
Question:
«How long does delivery take?»
Reply:
Sure it depends on your address. For example, delivery from the USA to Moscow takes app. 45 days.
Question:
«What’s the guarantee on the equipment you supply?»
Reply:
We offer our OWN guarantee on the new equipment from 12 to 36 months. It means you don’t need to worry if something goes wrong, all you have to do is to contact us and we’ll fix everything. During the installation our specialists will teach your people at the site how to use and maintain the equipment.
